Touchscreen support

• Installation guide
  • Installing the touchscreen
  • Operating the touchscreen
  • Calibrating the touchscreen
  • Touchscreen drivers
• Features
  • PCAP multi-touch panel
  • IP65
  • Voltage range
  • Dimming
  • Flush mounting
  • Wall mounting
  • Rack mounting
  • Connections
• Troubleshooting
  • Color calibration
  • Unclear or blurry image
  • No fullscreen image
  • No signal message
  • Touch is not recognized
  • Touch keeps disconnecting
• FAQ
  • Supported operating systems
  • USB cable length
  • Glass thickness
  • Protective or anti glare film
  • Touchscreen in portrait mode
  • Cleaning your screen

Touchscreen in portrait mode

All our touchscreens can be used in both landscape and portrait mode. To use the monitor in landscape or portrait mode you must change the resolution of the video source. The touch layer is defaultly calibrated in the native resolution of the touchscreen (landscape). To use the touchscreen in portrait mode, the resolution of the source must be in portrait format. In addition, the touch layer needs to be recalibrated.

Changing the Resolution: The available resolution modes vary from monitor to monitor, and are dependent on the video card, the size of the touchscreen, and/or the video driver. Often the resolution can be adjusted in the operating system of the video source.

Change screen resolution in Windows settings:

1. Right-click an empty area on the desktop and click Display Settings.
2. If you have more than one touchscreen connected to your computer, then select the touchscreen whose screen resolution you want to change.
3. In the Display Resolution drop-down menu, choose a screen resolution to use for the selected touchscreen.
4. You are given 15 seconds to choose Keep Changes or Revert before the previous settings are automatically restored.

Change screen resolution in macOS:

1. Click on the Mac Apple menu.
2. Open the System Preferences.
3. Click Displays.
4. Click Display.
5. Hold down the Option key.
6. Click Scaled and select the desired resolution for the second touchscreen.

Change the aspect ratio by the on screen display menu:

If it is not possible to adjust the resolution of your video source, the image can be scaled or stretched using the aspect ratio setting in the touchscreen. However, this may result in a stretched and/or out of focus image.

1. On the remote control click on Menu.
2. Press the right key and scroll to the General submenu.
3. Press the down key, scroll to Aspect ratio and press OK on the remote control.
4. Select the desired aspect ration and press OK on the remote control to confirm your selection.

To recalibrate the touch layer for portrait mode please follow the Calibration the Touchscreen instructions located here.